354 – Hiring More Happiness Engineers at Automattic
The big news I’d like to get across is that we are actively looking to hire more happiness engineers this year and are looking for WordPress enthusiasts.
If this show gives you the motivation to apply, head to automattic.com/work-with-us and apply today!
Full TranscriptBusiness Transcription is provided by GMR Transcription.
Hello, everybody, welcome to another episode of your website engineer podcast. My name is Dustin Hartzler, today I’m going to be sharing an interview that I did with some of my colleagues at Podcast Movement 2017. At Podcast Movement this year, I got the opportunity to do a live interview or a live recording of a podcast. All the gear was set up and all I had to do was bring a memory card, and so, I thought it was a great opportunity to talk to some of my colleague, most of which are Happiness Engineers. But, I just wanted to kind of share and talk and let you in on the inside of what it’s like to work at Automattic, and what other people’s schedules are, and just how that works.
The big thing that is happening is we’re looking for Happiness Engineers, there’s so many initiatives that we want to do at Automattic. And as Happiness Engineers we just don’t have enough of us, so we’re looking at hiring more and so I hope this is a great interview, and just gives you some excitement about what’s happening at Automattic, and perhaps this will push you over the edge to actually apply at Automattic. You can find out more over at automatic.com, and look for the work with us page, and it gives detailed descriptions on what each role, and what we’re looking for in each role. So, sit back, and relax and listen to this interview with a few of my colleagues at Podcast Movement 2017.
Right, today I’m here with a few of my friends, here at Podcast Movement 2017, and we’re gonna talk about what it’s like to work at Automattic. To my immediate right is –
Cesar: I’m Cesar Abeid, Happiness Engineer at Automattic.
Dustin: All right, and so, Caesar is going to help me, we have five colleagues here or five us total from Automattic. And, we’re gonna talk about what it’s like to be a Happiness Engineer, and we’re in desperate need of more Happiness Engineers. And so, this is just a way for us to go through and kind of share some of day in the life things, and things that we get to do every day at Automattic. So, Caesar, do you have anything you wanna say?
Cesar: No, this is exciting. I’ve been listening to your show for a long time, it’s cool to cohost, and we’ve known each other for, I don’t know, five years, six years, seven years.
Dustin: Yeah, a long time.
Cesar: A long time. And we seem to meet at Podcast Movement for some reason.
Dustin: Yeah, we got connected via the podcast and now we both work at Automattic, and we’re both still podcasters, if you will. We still enjoy the medium and enjoy doing it, so, I thought it would be a great opportunity to just in person, talk about what we do at Automattic. And, how you can get involved or how you can apply and maybe become a Happiness Engineer someday. And also, with me, is another Happiness Engineer from the woocommerce team, and do you wanna say hello?
Yuki: Hi, everybody, I’m Yuki Katayma, and I’m a Happiness Engineer at Automattic, specifically working with woocommerce.
Dustin: And, what brings you to Podcast Movement this year?
Yuki: We’re in Anaheim, and I only live 20 minutes away, so, I felt like why not come to a conference close by.
Dustin: Yeah, absolutely. And, that’s one of the cool things about Automattic, is we get the opportunity to go to conferences and staff events, and we get to talk to people that are actually using our products. And since we’re a global company, we get to go to the conferences that are close to us, or the ones that we are passionate about. So, Caesar and I are here because we are podcasters, we enjoy the community and we like just being able to podcast and hangout with people who have like interests.
Cesar: I do not live nearby, I live in Canada, sort of the east side of Canada, but it’s a conference that Automattic is sponsoring, which talks about a specific topic that I’m familiar with. So, it makes sense for them to fly me over here to man the booth, because we get a lot of questions about podcasting and about WordPress and I’m a WordPress podcaster, so it makes sense. And, Yuki, on the other hand she’s local, so that’s another reason why Automattic would send somebody to a conference would be if somebody’s local to the conference.
Dustin: Absolutely, and so, Yuki, can you tell a little bit about what you do, what’s your day to day look like on the woocommerce product side?
Yuki: So, we have both tickets and live chats systems. So, if we have Happiness Engineers on live chat that are open to talk to us, anyone who has problems with like the woocommerce core, or if they’ve purchased an extension from us, then they’ll receive support.
Cesar: So, do you work like, nine to five, or do you get to choose what time or what hours you work, or do you need to work from home, how does that work?
Yuki: Yeah, you can work from home or I work from home mostly, unless I need a change of scenery, I’ll go to a Starbucks or to my local library. Just last week, I was in Dallas because I also am a musician, so, I was working part days as an automatician and then in the evenings doing rehearsals in Dallas. So, there is a lot of flexibility in that sense. Personally, I work mostly in a more rigid like 8:00 am to 4:00 or 5:00 pm kind of schedule. But, if something happens personally, or whatever, then you have the flexibility to change your times around.
Dustin: And what types of things other than support do you work on inside of Automattic. So, in a daily or weekly snapshot of your work, do you just answer tickets and do live chat, or are there other things that you are involved with that kind of keep you busy and keep you thinking about other things, than other people’s problems?
Yuki: You do get to, we do have this thing called like buddying, trials or support rotation. So, we hire constantly and also those who currently work for Automattic who are not a support team member, they do have to do a support rotation, so, they can get the ins and outs of what it’s like to talk directly to the customers. And so, all the Happiness Engineers, at some point during the year, become like a buddy for these guys, and that’s something that I’ve done recently. I’ve been here for what, seven or eight months now, so, maybe I haven’t had any like super personal projects yet, but I’ve definitely enjoyed doing the buddying and the training.
Dustin: One other thing that I like that you do is, every week you will post things that you learn on slack.
Yuki: Oh, yes.
Dustin: And so, we have these internal channels where we ask people questions about, how do you answer this ticket, or I’m in live chat, I don’t know, what do I do? And so, we have our colleagues give us the ability to, like we ask them questions, and then they answer so we’re not stuck. And you do a great recap, every week you say, it’s like this week I learned on slack, and it’s just all the things you learned on slack. I find it a really valuable tool. What made you think, hey, I should recap everything that goes on in slack?
Yuki: Well, to be honest, some days I’ll look at the backlog, like when I wake up in the morning. And then, sometimes I’ll be like, oh, that’s too much to read, and I just skip it. But, then there’s gonna be a lot of good conversations or like titbits and good things to know in those conversations that happened several hours ago in a different time zone. And, just the idea of like, I could be missing out on the information, and maybe others too, especially since I’m in the west coast, we’re the last time zone that gets this information. So, I thought, for my team specifically, maybe it would be nice to have a little summary of some titbits, kind of thing.
Dustin: I think it’s really valuable, and especially since you guys wake up so late. Maybe you should just get up earlier. It’s really hard with a global team though, like things happen. Even I wake up at 5:00 am in east coast time, and there’s still things that’ve happened since I had signed off the day before. Yeah, that’s awesome, is there anything else you wanna share? What are your favorite things about working at Automattic?
Yuki: Definitely the people, like even though you don’t get to physically see them or even see them on the screen most of the time, on a daily basis. When you’re talking to them in like the slack channels on in the P2s everyone is so supportive and super kind, or if something you did might have been wrong or kind of off. There will be someone who will be like, you know it was okay, but let’s try it this way instead, kind of thing. Everyone is just super supportive, which his really great.
Dustin: I find too that people are willing to drop everything they’re doing to help you out.
Yuki: Yeah, definitely.
Dustin: And that’s really rare in a company, like, oh, I’m in the middle of this, but, hey, you need help, let me just drop everything I’m doing and lend a hand and some expertise. So, that’s really cool. All right, well thanks, Yuki.
Yuki: Awesome, thanks everybody.
Dustin: So, Caesar, what led you to leave the project management space and come to Automattic as a Happiness Engineer?
Cesar: Yeah, it’s a good question. It was you, actually, it was your testimony, I guess. Because you and I have a similar background professionally speaking, both engineers, and honestly, I would not have looked at Automattic as a place to work, as an obvious choice to me as a next step. It was if it weren’t for your experience there and you seemed to be so happy working there, I loved WordPress it’s a great brand, it’s a great banner to fight under. And, I looked in to it, I loved he flexibility, the Automattic creed really spoke to me and seemed like a good company to work for.
And even in my podcast, people were asking me for career advice and stuff, and I always told them you need to find a company that is aligned with your values and get in the door. Even if it’s just like, to be the janitor, because you’re gonna be helping a cause that you believe in, and you’re gonna do well as a janitor, you’re gonna climb the ranks. And at Automattic we don’t have janitors, but we don’t kind of have an entry level position, but Happiness Engineers seemed like a good fit for me. And you never cease to be a project manager, because project management is about getting things done on time and in budget, and there’s a lot of opportunity to do that at Automattic.
So, I’m managing projects in a different way, not with that title, but I still get to flex my getting things done muscles, and work that skill.
Dustin: That’s fantastic. So, I’ve grabbed another one of my colleagues, she is not a Happiness Engineer, but she has some really great experience and will let us know all about that in just a second. So, Christie, just say hello.
Christie: Hi, shall I talk about what I do?
Dustin: Absolutely, what do you do?
Christie: I work on a special team that handles any flavor of WordPress sites. So, we do a lot of WordPress.com, anything that’s self-hosted can come our way, and then we also do the enterprise level sites on WordPress VIP.
Dustin: Can you give an example of like an enterprise level site?
Christie: Yeah, Tim Ferriss’ site, tim.blog is a site that we help with, we’re at a podcasting conference so that’s all I can think of right now. We do another site called onbeing.org, which is Krista Tippett’s podcast, she has a few series that she puts on there. Let’s see, what’s another big one that has launched. This is not a podcast, but popular recipe site, Smitten Kitchen is a site that we help with.
Dustin: Cool. So, the big-league players in WordPress, that’s who you get to work with?
Christie: Yeah, and also, everyone else. So, I think I was telling you all this morning about some personal bloggers that find their way to us, that have some issues that we like to help them resolve. We also do a lot of nonprofit sites and move them on to WordPress. We’re focusing on restaurants right now, so, my team is hard at work, actually, this moment building out like five restaurant sites, that they have interviewed the owners of and tried to figure out exactly what a small business restauranteur is looking for in a website. So, a lot of cool things happening –
Dustin: What’s an average day look like for you in general?
Christie: Let’s see. When I first log on, I make sure that everybody is up and running, and that no-one has emailed or filed that they got hub issues, saying, SOS site is down, help me. If that’s all free and clear then I move on to working on the new sits that we’re working on. So, when a site comes to us and they’re not on WordPress yet, we build them out a site on redesign their site on WordPress and relaunch it. So, that’s actually, probably, the most fun part of the job. So, I look for where we area on each of those, I do a status check and try to move things along as best as I can.
Dustin: And what would you say would be your favorite thing about working at Automattic?
Christie: Everyone’s so nice. So, we don’t work in an office together, and at first that and be a little intimidating. You start coming to conferences that you volunteered for, or word camps and you’re a little sheepish because you don’t know your coworkers. But every time I meet a coworker I’m just surprised by how nice everyone is. No-one’s ever been to mean to me, everybody is very interested in what my team is working on and it’s really great to hear about what their team is working on, there’s a lot to talk about. So, you meet people and there is just automatic conversation.
Cesar: Christy, you and I just met, it’s still the first day of the conference, I can still be mean to you at this point.
Christie: That’s right, you’re like, now that I’ve heard, that, I’m going to do –
Dustin: It’s also super interesting when we get to meet our colleagues, everybody comes to us from a different way of life, and everybody has so many unique stories that you have no idea about, oh, someone maybe in to figure skating, all these different things and it’s so cool. We’re such a diverse community that there’s so many cool things that you can talk about. I find even at a like a grant meet up, or times when I go and hangout with colleagues, there’s never an end of conversation, because there’s always things to talk about. And, it’s usually not work related, like sometimes it’s like how did you get involved in WordPress, things like that.
But then most of the time it just kind of goes and goes and goes and I think that’s a cool benefit for working for Automattic as well.
Cesar: Yeah. The hiring process seems to be like an interesting filter. That it gets not only people who are really competent, but people who are, I don’t know, nice and social and well-adjusted and just interesting people who are both competent and also caring and helpful. Yeah, it’s amazing, the hiring team is doing something right there, I don’t know what it is.
Dustin: And what led you, Christy, to Automattic?
Christie: I worked in media before this, and I was a WordPress.com VIP client, or I worked on a team that was a WordPress.com VIP client. So, I worked with that team pretty extensively for years and years, and decided I wanted to be on the other side. So, here I am.
Dustin: That’s awesome. Well, thanks for sharing a little bit about your story and what it’s like to work at automatic. How long have you been at Automattic now?
Christie: Only a few months, since January, so, what is that? Eight months, now. Well, actually it’s going by fast.
Dustin: She’s practically a full timer now.
Christie: I’ve been here a while.
Dustin: There’s been 400 people hired after her.
Christie: Possibly, it could be that.
Dustin: Awesome, well, thank you.
Christie: All right.
Dustin: So, both have said people are really nice.
Cesar: Yeah, and it’s true. It’s amazing my first experience meeting automaticians was, I don’t know if you’ve explained already to your audience the trial process and how that works. But it was my first week as a trial, I was trying to get the job, and it happens to coincide with Work Camp U.S. 2015. So, I actually drove from Canada to Philadelphia to meet everybody. For me, it was almost like a test, I wanted to see who these people are, do I really want to work with them. And, I was just so impressed by everybody, just super smart, helpful people and still is the case. Every automatician that you meet, they’re just the nicest people you can find.
Dustin: Yeah, that’s awesome. And Caesar, you’re no longer, well, you are still a Happiness engineer, but your role has changed a little bit. It makes me a little folks, because Caesar’s now a Project Manager our Team Lead and he’s been here half as long as – no, I’m just kidding.
Cesar: Well, it’s not something that everyone wants to do, but I’m Team Lead now. So, WordPress.com has eight teams, I think, for support, of about anywhere between nine and thirteen people. So, I’m the Team Lead for one of these teams, my team has ten people right now, I’m about to bring two more people now first week of September. So, I’m the Team Lead, and my job is to kind of make sure we’re meeting our goals as a support team, and that everybody is actually not only doing their job, but also growing and improving and exercising their strengths and working on their weaknesses.
And also, working as a team to accomplish these goals. So, it’s more of a strategy kind of position, more than just support.
Dustin: Yeah, and I think it’s a really interesting point that I bring up, that Caesar is a Team Lead before I am, but I have twice as much experience at Automattic. In general, the way that the Project Managers or the Team Leads get promoted, it’s not necessarily based on seniority, it’s not necessarily based on like, hey you deserve this. It’s more like, hey, I’m interested in being a Lead, like I wanna work on my leadership development skills. And then you get put in front of a team, or you have a team underneath you and you get to work with them, on kind of a more one on one basis.
Cesar: In fact, it is not a promotion, right. We just say that we’re serving the company in a different role, and in fact, I can go back to being a team member at any time. So, it’s not, we don’t get a raise for example, there is no [inaudible] [00:18:19] shuffling. It’s just really – because we don’t want people to become Team Leads because they want to be promoted, we want them to be Team Leads because that’s something that they wanna do, and they feel like they can contribute more to the company in that way. But, it’s not a promotion. So, I we end up working maybe more hours, I don’t know. A little bit more stress because there’s more things on your plate, but if you are in to that thing, then it’s really rewarding.
Dustin: And Cesar mentioned to me earlier in the week, or I guess it was yesterday, about how his schedule’s just a little bit more rigid than mine is, because he does have one on one meetings with all of his team members every week. And, that’s just time where they spend chatting and figuring out, okay, how did you attack your strategy for this week. Like, did you hit your targets and your goals, and what did you wanna accomplish and things along those lines. So, it’s a completely different role, like Caesar, probably doesn’t do as many tickets as I do, because I’m not a Team Lead and my focus is to give actionable advice and solutions to the customer.
Cesar: Yeah, and so, we do lose some flexibility there with our team, because we need to be there for the one on ones and we have all these hangouts and meetings that we need to participate in. But, we do also work a little bit with direct support. I do it mostly on the weekends, so, when I do work on a Saturday morning it’s usually tickets. And it’s rewarding because we get to, you know, when you’re talk about the one on ones, I do a one on one with every team member, mostly every week, some team members it’s every other week.
But, it’s not just the one on one, before the one on one I need to prepare for it, so I need to go over what they’ve been doing, and what’s working for them, what’s not working for them, and have these conversations. So, there’s a lot of human touch being a Team Lead. So, if you’re in to that kind of stuff, then it’s really cool.
Dustin: One of the other things that I wanna talk about real quick, as we’re waiting for Dennis to come and share his expertise on the WordPress.com site. One of the things that I wanted to just ask Caesar about, was about the all company meet up, which is happening in a couple of weeks from now. And, probably, after the fact when this is recorded, or when it’s released. But, the thing is we’re going to an all company meet up in two weeks and there’s gonna be 600 of us all together. And, it’s like one of those weird – it’s almost like we’re at the same conference as we are now, but we should know everybody.
It’s a weird thing, the very first grand meet up that I went to was crazy, because it was like, this is like a conference size, but all of these people are my coworkers and I should know like, all of them, which is nearly impossible. But, what’s one of your favorite things about going to the grand meet up?
Cesar: Getting to meet people that I haven’t met before in the company. We have this cool internal cool called Meetamattic, I think. So, you go and you can see the avatars for every employee, and you can mark them as if you have met them or not. So, let’s say, Dustin, when I first joined the company, I just went in there and I clicked on Dustin’s face, and now the system knows that I met Dustin. So, when they’re planning the grand meet up every year, they use that data to actually create situations in which you get to meet people that you have never met before. So, last year we had these dinners every night at local restaurants in Whistler, in British Colombia, Canada.
And, the table seating, it was automatically planned by the tool. So, I got to have dinner every night with four of the people that I had never met before, but worked with me. So, this is really neat that the company promotes that kind of networking, because they might be in a different department that we never deal with, like marketing or business. So, it’s really cool, so, for example, one of the persons I had dinner with last year was Magnus Jepson, who is the cofounder of Woo.
So, it was great to talk to him, we ended up after dinner going to the bar and having a drink, and he told me about founding Woo and then being acquired and all that kind of stuff. It was fascinating, and he was playing golf the next day, just having a great time. So, to me, that’s the favorite part just getting to meet all these people, and how they seem to be where they are and their history.
Dustin: Lastly, I have Dennis here –
Dustin: And he’s gonna say a little bit about what do you do at Automattic?
Dennis: I am, well I like to call myself a jack of blog trades, because we get to make up our own titles, but officially I’m a Happiness Engineer. So, I do support for all of the products, well, not all of the products, but for a lot of the products that we offer here at Automattic. Specifically, at WordPress.com.
Dustin: Awesome. And what’s a typical day look like for you?
Dennis: Wake up, don’t bother combing my hair, don’t bother putting on any pants. Brush my teeth, I’ll brush my teeth, grab a cup of coffee and then go and sit down at my desk, because we’re [inaudible] [00:23:22] distributed company, so we all get to work from home, and it’s kind of nice, because I have a 30 second commute to my office. One of the first things I’ll do, is I’ll sit down and catch up on what we call our PQs, those are our internal basically message boards that we have, that we use for our communication. So, basically just get caught up on our messaging, and then I may start answering some emails, we call those tickets, and then I’ll start chatting with users who come to us for help.
So, basically, if they have an issue with their website they ask us, and we’ll walk them through and try to solve their problems.
Dustin: Awesome. And do you typically do like 9:00 am to 5:00 pm work or a flexible schedule or?
Dennis: Well, what we do at support, we have a little bit more of a structured schedule there, because we want to make sure that we are available as much as possible for all of our users. But, one of the perks of working at Automattic, is that we do have a lot of flexibility in our schedule. So, I can basically, announce beforehand what times I want to be available, and then kind of work within that. So, it’s a little bit of both, there’s a lot of flexibility it doesn’t have to be 9:00 am to 5:00 pm, but we do wanna make sure that we are adequately covered when for what we need to do.
Dustin: Sure, absolutely. What about your favorite thing to do inside Automattic that’s not tickets or chat?
Dennis: Oh, well, one thing that’s kind of cool, is that we do get a lot of opportunities to pursue projects that are not directly related to our core work. And, one of the things that I’ve been doing lately, is I’ve actually been working with random businesses and organizations and giving webinars on how to build websites on WordPress.com. There is a lot of misinformation out there on what you can do with WordPress.com, so it’s kind of been my little pet project to basically dispel the misconceptions, one business, one individual at a time.
So, I’ll work with an organization, put together a webinar, I’ll talk to them about what they want, and we’ll schedule the webinar and have a live audience, and I’ll just kind of go through and talk about WordPress.com and what they can do.
Dustin: That’s awesome, and that just kind of highlights what all of us at Automatic get to do. Like, we have our core work and we have our things that we need to do as part of what we’ve been hired to do. But, then we get to do other things that we’re passionate about.
Dustin: Like, nobody mandated you to go out and start this. It’s like, hey, I wanna help people understand how to use our platform better, and you just did it.
Dennis: Yeah, totally. And, we’re not dependent on what we’re told to do. There is a lot of creativity that’s involved and thinking outside the box, so to speak, to use a cliché. But, I think, that’s what makes us a really strong company, is that we’re not just relying on our top people to come up with ideas and what we need to do and how we can contribute as a company. But everybody can contribute and everybody can come up with their own ideas, and put those ideas in to use.
Dustin: Absolutely. One of my pet projects for a while was really keen on getting podcasting to come to Word Press.com, like that was something that any time that conversation happened, I wanted to be there and I wanted to help out. Now that I’m on the woocommerce side, I don’t see as much of the WordPress.com stuff, but now I’m in to efficiency and I’m learning things to make myself more efficient and then I share those with our woocommerce team. And, like, how can we as a company, if we all saved two seconds per ticket times 40 tickets per day times five days a week.
We could all be saving a lot of time and we could use that time for other things, and so that’s one of my passion projects that I get to work on, on a weekly basis.
Dennis: Yeah, sounds kinda cool.
Dustin: And lastly, what is your favorite thing about Automattic?
Dennis: There’s a lot of favorite things about Automattic, but one thing I have to say, this may be kind of a weird unexpected answer. But, the fact that we are a company of introverts. So, before working at Automattic I was a high school teacher, and I would say it’s a safe bet that most teachers are extroverted. And, I’m pretty middle of the road, like, I’m slightly introverted, but I can still fake it if I need to. And definitely, when I was a teacher, I was one of the more introverted staff member, and to go from that to being at Automattic, where I feel like I’m one of the more extroverted ones, is actually kind of refreshing.
Because I fell like, all the issues I had, all the introverted needs that I was kind of looking for when I was a teacher, that I never got, because a lot of other teachers just didn’t understand. It’s acknowledged and it’s accepted, and it’s even nurtured at Automattic. If you’re introvert, if you need quiet time, when we have our get togethers, when we have grand meet up and we’re all together for a week. If somebody needs some quiet time, people get that, and people respect that and they don’t think that’s there’s something wrong with you, that you’re being anti-social, they understand. And so, that is kind of nice that we are a company that understands introversion and what it means to be that.
Dustin: Yeah, that’s awesome. I guess, I really didn’t ever think about that before, but it’s true, even though we work with a lot of introverted people, I think, the text based communication that we do is much easier to approach people, especially if they don’t –
Dennis: Absolutely, and you can, with text based communication you can step away when you want. You can say, I don’t wanna reply to this person right now, I’ll make them wait for two minutes, and I’m just gonna take some time. But if you’re interacting with somebody one on one you can’t do that, you’re basically just put in the spotlight and it can be very draining for a lot of people. So, I understand that and I like that that’s acknowledged.
Cesar: Yeah, it’s a lot easier to do witty comebacks when it’s text based, you can step away, think about it, google a few words for spelling and then you land the joke.
Dennis: That’s right, you can write different drafts, like I could say this, but then if I say this, oh, here you go, all right –
Dustin: Run it by my wife –
Dennis: Is this funny?
Dustin: Yes, okay, type it out. Yeah, absolutely. So, it seems like even though we are introverted, even when we get together in person, it seems like, we still have that ability to communicate and we all kind of can sense – I don’t know like –
Dennis: Yeah, and I think, because we all kind of understand how we communicate, and that is an interesting phenomenon I guess, because I feel like the fact that so much of our communication is completely text based, there are certain expectations for how we all function. And, sometimes I do actually wonder if we have people that have issues that communicate much better face to face, and don’t like our system of 99 percent text based communications. I don’t know, but then again, maybe that is somebody that may not do well at Automattic, I’m not really sure.
Dustin: Yeah, I don’t know. It’s cool, well thanks for stopping by, and thanks for coming to Podcast Movement.
Dennis: Thank you.
Dustin: You didn’t say where you were from.
Dennis: Oh, I am from San Diego, California. Just wo hour drive away from Anaheim.
Dustin: Awesome, so that’s another reason Dennis is here today, because it was a short drive for him, and he likes to be at conferences and hanging out.
Dennis: Absolutely, and I get to expense food, so I can’t complain about that, right.
Dustin: Absolutely, all right, thanks Dennis.
Dennis: All right, thank you.
Dustin: Thanks. Anything else you wanna add Caesar, thing that we didn’t talk about?
Cesar: No, this is pretty good. Yeah, I think everybody knows that we are 100 percent distributed, so everybody works from wherever they wanna work. So, there’s a number of us traveling the world at any point. You can see on Instagram and social media – WordPress.com posts, and yeah, and we’re really excited about this particular conference, because of WordPress for business, WordPress.com for business, which now allows you to add plug ins and third-party themes, which is pretty important for the podcasting community. So, it’s exciting to be here, we have a nice booth and people are coming by and being every excited about the fact that we can do that now.
Dustin: The other big piece that I wanted to share, and the main reason that I wanted to get some of my colleagues here together and just talk about some of the benefits, is the fact that we are actively hiring, like we always have spots for Happiness engineers. They’re going through trials as batches now, so right now there’s 30 plus people going through a Happiness Engineer trial, and so that means if they can continue to like – we’re happy to hire all of the people if they meet the requirements and can answer tickets in the correct way and what not. But, we right now, have so many initiatives that we wanna do, that we just don’t have enough people to do it.
And so, that’s the big reason that we’re doing this huge hiring push and that’s kind of why I wanted to highlight and share some of the cool things. I know that I share, sometimes on a weekly basis some of the neat things that I get to work on, in different things, but I wanted you to hear from other people, what it’s like to work at Automattic.
Cesar: Come on over the water is great.
Dustin: The water is great. So, you can find out more at Autommatic.com/work-with-us and it’s got some information there about what we’re looking for. I have to let you know that you don’t have to be super super technical, there’s no code that you have to write as a Happiness Engineer, but you do get the opportunities sometimes to look in to bugs. Especially if you’re on the woocommerce side, you get to look to see what plug ins and themes conflict with our plug ins and themes and what not.
So, there’s lots of opportunities for people who are not super super technical. But, as long as you can communicate in a text based language, and we’re always looking for people that can talk in other languages as well. So maybe that’s something you can ask Caesar about a little bit, since you are able to talk fluently in Brazilian and Portuguese.
Cesar: Yeah, so we have what’s called, localized support, it’s for Portuguese and Spanish. So, meaning that if you are a WordPress.com user from Brazil, Portugal, Spain or any other Spanish or Portuguese speaking countries, you get support in your own language. So, when you write in a ticket or come to live chat you will be helped in that language. So, if you speak Spanish or Portuguese, then that’s always an asset, if you speak another language that’s also an asset too, even though we don’t provide officially support in French, for example.
If you do speak French, every once in a while, we come across a user that their English is not the best, and we’re trying hard, but we can’t get communication going with the user. And then we go okay, we happen to have a Happiness Engineer who is on line that can speak French, and then in that case we can transfer the chat or send them the ticket, so, it’s always good to have that. And, who know what’s the next language gonna be that we support locally, it’s the Spanish and Portuguese now, maybe French is next, I don’t know. But, yeah, so it’s always an asset.
Dustin: Awesome. Well, thanks Caesar for helping me cohost this episode and maybe we’ll do it again at the next Podcast Movement?
Cesar: Count me in.
Dustin: All right.
Cesar: Thanks Dustin, take care.